One of the most underrated skills in website ownership is problem solving and rapid troubleshooting. As I’ve talked to, interviewed, and hired support technicians over the years, I’ve found that great developers aren’t always great troubleshooters, and lots of phenomenal troubleshooters can’t necessarily write code. WordPress has a huge number of moving parts. It’s a complex software. Being able to track down and diagnose bugs and the source of issues is a highly valuable skill and becomes even more valuable as new functionality is introduced into the stack. Having the right framework for troubleshooting and resolving issues will help manage frustration, maintain momentum on web development projects, and give WordPress users the confidence to dive headfirst into solving issues they haven’t encountered ever before. My goal is for all attendees to walk away with a system they can use to create a calmer workplace environment, troubleshoot their own website issues, and deliver faster resolutions and better quality results to their clients.